Effectiveness of Artificial Intelligence in Auto Mobile Service Centres in Chennai

Abstract

Artificial intelligent is the position of service quality can lead to Customers perceived value of service, satisfaction towards the product and loyalty of automobile service. Artificial intelligent service quality can help as an analytical tool to increase present service performance. Artificial intelligent service quality measurement is helps the service managers to improve the systematic way of doing the artificial intelligent service quality.

The present study denotes the Effective of Artificial intelligent service quality of automobile service centre in Chennai. Convenient sampling technique is used to collect the questionnaire. The study used descriptive research method Questionnaire is used. A sample of 245 customers was completed. Further, find out the customer’s perception Effective of Artificial intelligent service quality of automobile service centre in Chennai. Next, mean and standard deviation is work out from the data.

The analysis results that Efficiency of service, Security of service, Availability of service, Enjoyment of service, contact of service and Anthropomorphism of service are the factors are strong relationship with Connection with service quality, satisfaction, Perceived Value and loyalty. It is established that the Efficiency of service, Security of service, Availability of service, Enjoyment of service, contact of service and Anthropomorphism of service are influence customers satisfaction and loyalty of the customers.